Use Case

 Company Overview 

Company L is an electronics manufacturing company that operates local subsidiaries across various regions around the globe. As a global leader in multiple fields, including home appliances, IT, automotive components, and digital signage, the company drives technological innovation.

 Customer Needs 

To enhance its competitiveness in the global market, company L sought to improve the quality of its customer service and diversify its business offerings. The company planned to expand its care services, which include regular customer visits and other customer-focused services, into overseas markets. Additionally, company L aimed to diversify its business portfolio by engaging in financial leasing operations in Malaysia.

 Why Woongjin and the Solution were Chosen 

Woongjin’s rental management system, WRMS, is a rental-specialized solution that can easily accommodate the client’s needs. This enables our clients to not only launch its regular visit services but also establish scalability to respond to various business models such as delivery, subscription, and rental. Moreover, Woongjin’s extensive experience and guidance in financial leasing processes allow clients to rapidly establish policies and build a system that supports expansion into sales and service areas, making Woongjin the ideal partner for this project.

 Results 

Through the implementation of WRMS, company L established a system to efficiently deliver product care services, which significantly improved the quality of its customer service. The flexibility and scalability of WRMS also provided a solid foundation for the company’s business growth by facilitating seamless adaptation to expanding and evolving business models. Furthermore, company L swiftly implemented the financial leasing system, enabling it to manage financial lease billing schedules and conduct monthly settlement management efficiently.

 Project Keywords 

#Rental #WRMS #FinancialLeasing #CustomerService