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다운로드 * 표시는 필수항목 입니다.
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아래의 링크를 눌러 내용을 확인하시고 동의 여부에 체크해 주세요.
다운로드 취소
㈜웅진 개인정보처리(다운로드 관련)를 위한 개인정보 수집 및 이용 동의 (필수)

㈜웅진은 다운로드를 통해 해당 서비스를 이용하고자 하는 공공기관, 기업, 개인 등을
대상으로 아래와 같이 개인정보를 수집하고 있습니다.

  • 1. 목적
    해당 서비스와 관련된 리소스 자료 및 뉴스레터 제공과 이메일 마케팅 활용
  • 2. 항목
    이름, 이메일, 회사(소속), 직급
  • 3. 보유기간
    입력일로부터 2년까지
  • 4. 귀하는 위와 같은 개인정보 수집 및 이용 동의를 거부하실 수 있으며, 동의를 거부할 경우 당사가 제공하는 다운로드 정보를 제공받으실 수 없습니다.
마케팅 활용 및 광고성 정보 전송을 위한 개인정보 수집 및 이용 동의 (선택)

본 동의문에는 ㈜웅진이 제공하는 상품, 서비스, 이벤트, 혜택 등 다양한 정보(뉴스레터 포함) 등
광고성 정보를 전자적 전송매체(전화, 문자, 이메일 등)를 통해 수신할 수 있는 내용이 포함되어 있습니다.

1. 목적 : ㈜웅진 관련 마케팅 정보(상품, 서비스, 이벤트, 혜택 등 다양한 정보(뉴스레터 포함) 등) 발송
2. 항목 : 이름, 이메일, 회사(소속), 직급
3. 보유기간 : 입력일로부터 2년까지
4. 귀하는 위와 같은 개인정보 수집 및 이용 동의를 거부하실 수 있으며, 동의를 거부할 경우 당사가 제공하는 상품, 서비스, 이벤트, 혜택 등의 다양한 정보를 제공받으실 수 없습니다.
개인정보의 취급 위탁에 대한 동의 (선택)

㈜웅진은 다운로드 및 문의하기를 통해 당사 서비스를 이용하고자 하는 공공기관, 기업, 개인 등을 대상으로
취급위탁을 위해 아래와 같이 개인 정보를 수집하고 있습니다.

개인정보의 취급위탁에 대한 동의
1. 수탁자 : SAP Cloud Security
2. 목적자 : 위탁자 ㈜웅진의 개인정보 보관 및 연동
개인정보의 국외 이전에 관한 동의 (선택)

㈜웅진은 다운로드 및 문의하기를 통해 당사 서비스를 이용하고자 하는 공공기관, 기업, 개인 등을 대상으로
정보의 국외 이전을 위해 아래와 같이 개인 정보를 수집하고 있습니다.

개인정보의 국외 이전에 대한 동의
1. 이전되는 개인정보 항목 : 이름, 이메일주소, 연락처, 회사명, 직급
2. 이전되는 국가 : Australia (Sydney)
3. 이전 일시 및 이전 방법 : 개인정보가 업무에 필요 시 네트워크를 통하여 전송
4. 이전받는 자 : SAP Cloud Security
5. 이전받는 자의 개인정보 이용목적 : 보관 및 연동
6. 이전받는 자의 개인정보 보유·이용기간 : 입력일로부터 2년까지

Next-Generation Contact Center

AICC (AI Contact Center)

Woongjin AICC is a next-generation contact center that leverages AI to automate customer interactions
and turn operational efficiency into measurable performance.We provide an end-to-end service covering
the entire lifecycle—from AICC implementation to ongoing operation.

What is AICC (AI Contact Center)?

AICC is an AI-powered contact center that automates customer interactions and enables 24/7 service through voice and chatbots. By handling repetitive inquiries and analyzing interaction data, it improves efficiency while allowing humans to focus on high-value interactions—enhancing customer experience (CX).

Woongjin AICC

Woongjin AICC is a next-generation contact center that combines proven contact center operations expertise with AWS-based cloud and AI technologies. With modular capabilities, businesses can flexibly deploy only what they need to build an efficient smart contact center.

Flexible Architecture

  • Cloud-based rapid deployment
  • Fully managed operations with Amazon Connect
  • Scalable system that adapts to changing call volumes

Maximized Efficiency

  • 24/7 automated support with Amazon Lex
  • Reduced workload by automating repetitive inquiries
  • Optimized costs with the latest LLMs

Intelligent Experience

  • Generative AI capabilities powered by Amazon Bedrock
  • Automated summaries and insights
  • Advanced AI-driven interactions

AI-Powered Knowledge Management System (KMS)

An intelligent knowledge management system that uses generative AI to learn service knowledge and data, delivering the most relevant information instantly to support live customer interactions.

Key Capabilities

  • - Centralized management of manuals, FAQs, and service content
  • - Automatic updates from customer feedback and policy changes
  • - AI-powered search and summarized answers to reduce lookup time

AI Voice Bot

An AI-driven automated service that understands customer speech and responds in natural language, handling repetitive inquiries and routine tasks without human intervention.

Key Capabilities

  • - 24/7 automated customer support
  • - Automation of repetitive tasks (e.g. reservations, orders)
  • - Stable handling of high call volumes during peak periods and campaigns

AI Assistant

An AI-powered assistant that supports humans in real time throughout the interaction workflow, improving both service quality and operational efficiency.

Key Capabilities

  • - Real-time recommendations of information and scripts based on STT
  • - Support for new staff to accelerate onboarding and training
  • - Automated interaction summaries and analytics for actionable customer insights

Start Fast, Scale Flexibly

Woongjin AICC is built on AWS’s modular cloud architecture, enabling businesses to quickly deploy an AICC by selecting only the capabilities they need—and expand step by step as requirements evolve.

Woongjin AI Contact Center

  • Intelligent Search
  • Generative AI Engine
  • Conversation Analytics (TA)
  • AI Voice & Chatbots
  • Speech Recognition (STT)
  • Text-to-Speech (TTS)

Cloud Contact Center

End-to-End Solution Powered by Woongjin’s Experience

Drawing on extensive contact center operations experience, Woongjin delivers AICC services across implementation and operations. Designed for real-world service environments, Woongjin AICC improves usability while driving greater operational efficiency and performance.

Woongjin AICC Services

Design
Implementation
Operation
Optimization
Woongjin’s Experience

Built on Proven AWS Technology, Strengthened by Woongjin’s Expertise

As an AWS Advanced Partner, Woongjin delivers AICC solutions built on deep expertise in AWS technologies and extensive implementation experience—ensuring both stability and scalability.

AWS PARTNER. Advancef Tier Services

AWS Advanced Partner — Woongjin

  • - The world’s leading cloud platform
  • - Professional support from consulting to operations

Contact Center Operations & Management Services

Beyond system implementation, Woongjin delivers contact center operations supported by experienced service professionals. Backed by proven operational know-how, Woongjin ensures stable, adaptive operations in real-world contact center environments.

Operations
Consulting
Professional
Agent Training
Contact Center
BPO

Expected Outcomes

Experience a next-generation contact center designed to deliver superior customer experiences, maximize operational efficiency, and enable data-driven decision-making.

Enhanced Customer Experience

  • Faster, more accurate
    responses
  • Reduced wait times with
    always-on service

Maximized Operational Efficiency

  • AI automation for repetitive
    inquiries
  • Shorter handling times and
    improved service quality

Data-Driven Decision Making

  • Automated interaction analysis
    and insights
  • Customer and market trends
    reflected in strategy

WOONGJIN AI
CONTACT CENTER

  • E-mail : cyj7062@woongjin.com

FAQ

Frequently Asked Questions
  • Q1. What is AICC?
    AICC (AI Contact Center) is an intelligent contact center that uses AI to automate customer interactions and improve service quality and operational efficiency. By leveraging AI capabilities, businesses can enhance customer experience while increasing productivity.
  • Q2. What technologies is Woongjin AICC built on?
    Woongjin AICC is built on AWS cloud and AI services, including Amazon Connect, Amazon Lex, and Amazon Bedrock. This AWS-based architecture ensures stability, scalability, and security on a proven cloud infrastructure.
  • Q3. What capabilities does Woongjin AICC include?
    Woongjin AICC includes modular capabilities such as a AI？powered knowledge management system (KMS), AI voice bots, real-time speech-to-text (STT), AI assistance and more. Its modular design allows businesses to deploy and scale only the functions they need.
  • Q4. What differentiates Woongjin AICC?
    Woongjin AICC is differentiated by its design based on extensive real-world contact center operations experience. This approach improves usability and operational efficiency while connecting productivity gains to measurable business performance.
  • Q5. Does Woongjin support operations after AICC implementation?
    Woongjin provides end-to-end services covering implementation, operations, and continuous optimization. Ongoing operational support ensures stable performance and continuous improvement aligned with real operating environments.