Company Overview 

Car-Sharing Company S is a leading shared-mobility provider in Korea. The company uses technology and data to reshape mobility and holds the country’s largest share of the car-sharing market.

 Customer Needs 

To sustain growth, customer satisfaction, and loyalty in a rapidly changing market, the company needed to digitize internal processes and improve customer management. Its legacy systems limited real-time data management and rapid responses to customer needs. The company also needed more accurate closing data, unified logistics and accounting management, stronger financial risk controls, and transparent data in preparation for an initial public offering.

 Why Woongjin and the Solution were Chosen 

SAP S/4HANA was selected to integrate data in real time, standardize complex processes, and provide timely financial and operational information. These capabilities offered the flexibility required to support rapid growth and changing market demands.

Results 

The new ERP system accelerated business processing and improved confidence in data-driven decisions. It increased financial reporting accuracy, established transparent data management for external audits, and strengthened the company’s IPO readiness. Real-time data and automated processes enabled faster, more accurate customer service, while integrated operations improved service quality, customer satisfaction, and loyalty.

Project Keywords 

#SAPS4HANA #CustomerSatisfaction #RealTimeData #ProcessAutomation #OperationalEfficiency